Problems, reports and safety

In an emergency

Call 999 first. Then call the rental company. Sewalah messages do not replace emergency services or roadside assistance.

A problem with your rental

For anything about the car, pick-up time, place or extras, contact the rental company directly. Their phone number is on your booking and in your confirmation email.

Reporting a rental company

If the issue is serious, or the company does not resolve it, report it to Sewalah privately:

1. Open your booking, or the company's page, and select Report rental company. Or go to My reports and select Report a problem.
2. Choose a category, such as a no-show, unsafe car, car not as described, improper charges, or a deposit or refund issue.
3. Describe the facts: what happened, when, and what was said. Add photos or documents as evidence. Do not attach identity documents.
4. Say what outcome you are asking for, and submit.

You can follow your report under My reports. Sewalah may ask you for more information; reply there.

Decisions about your account

If Sewalah restricts your account, you see a notice in your account with the reason. A restriction stops new rentals but never affects your existing rentals, refunds or deposits. If you think a decision is wrong, select Appeal decision and explain why.

Contact Sewalah

Email [email protected]. Include your booking number if it is about a rental.