These terms apply to your use of sewalah.my and the rental-company websites on sewalah.my, operated by HEROLAH GROUP SDN. BHD. ("Sewalah", "we"). By creating an account or applying for a rental, you agree to them. Please also read our privacy notice and refund policy.
1. What Sewalah does
Sewalah is a marketplace that connects customers with independent rental companies. The rental company owns or controls the car, decides whether to accept your application and provides the rental. Your rental agreement is with the rental company, under the agreement and policies you sign for each rental. Sewalah does not own the cars and is not a party to that agreement, but operates the platform and handles payments.
2. Your account
- You must be at least 18 years old and give accurate, current information. Every driver must be at least 18 and hold a valid driving licence; a rental company may set stricter requirements in its rental policies.
- Keep your password secret. You are responsible for activity on your account.
- We may restrict or close accounts that break these terms, after review by an authorised administrator. Restrictions can be appealed.
3. Applying for a rental
- Every new rental needs fresh identity and driving licence evidence, your acceptance of the rental company's policies and your signature. Documents and signatures must be your own, genuine and valid.
- Prices shown include the rental and service charges for your selected dates, plus any refundable deposit, before you pay.
- You pay when you submit the application. Your rental is confirmed only when the rental company approves it and you receive a confirmation email. If the company rejects your application or does not decide in time, you are refunded as described in our refund policy.
4. Payments
Payments are processed by our payment provider, ToyyibPay, through FPX online banking. Prices are in Malaysian ringgit. Rental companies pay Sewalah a fee on rental payments collected through the platform; customers are not charged this fee separately.
5. During the rental
Use of the car, fuel, mileage, late return, damage, deposits and incidents are governed by your agreement with the rental company. Deposit deductions must be recorded with evidence. Contact the rental company first about the car; contact Sewalah about payments, refunds or the platform.
6. Reviews and content
You may review a rental company after a returned rental. Reviews must be honest and lawful and must not include personal data of others. We may hide content that breaks these rules after review.
7. Acceptable use
Do not misuse the platform: no false documents or identities, fraud, attempts to access other people's data, interference with the service, or scraping.
8. Liability
We operate the platform with reasonable care and skill. We are not responsible for the condition of a car or the rental company's performance of the rental agreement, except where the law says otherwise. Nothing in these terms limits rights you have under Malaysian consumer law. To the extent the law allows, Sewalah is not liable for indirect or consequential loss, and our total liability to you for any claim about a rental is limited to the amount you paid through Sewalah for that rental. This does not limit liability for death or personal injury caused by our negligence, for fraud, or any liability that cannot be limited under the Consumer Protection Act 1999 or other Malaysian law.
9. Changes and governing law
We may update these terms and will post the new version here. Material changes will be notified before they apply. These terms are governed by the laws of Malaysia.
10. Contact
HEROLAH GROUP SDN. BHD., Registration No. 202601036469 (1698564-U), Unit 16-08, Plaza Azalea, Persiaran Bandaraya, Seksyen 14, 40100 Shah Alam, Selangor, Malaysia. Email [email protected].