After you pay: review and confirmation
How the company reviews your request and what happens next.
After you pay, the rental company checks your documents by hand. This protects you and the company. The car is held for you while they review.
How long it takes
The company has 12 hours from your payment to decide. You can see the deadline on your booking page. Many companies reply much sooner.
The four possible outcomes
| Outcome | What happens | What you do |
|---|---|---|
| Approved | Your rental is confirmed. You get an email with the pick-up details and the company's phone number. | Nothing. Get ready for pick-up. |
| Changes requested | The company needs a clearer or corrected document. The email says which file and why. | Open your booking, select Update documents, replace the files, then Resubmit for review. You have 24 hours. |
| Declined | The company cannot accept the rental. You see their reason. | Nothing. You get a full refund, including the deposit. |
| Expired | The company did not decide in 12 hours, or the corrections were not sent in 24 hours. | Nothing. You get a full refund. |
Emails you will receive
- Payment received, with your receipt, right after you pay.
- Your rental is confirmed, or Action required, or Request declined / expired.
- Your rental starts soon, about a day before pick-up.
You also see every update under Notifications and on the booking page.
Can I change dates after paying?
Dates and locations cannot be changed after payment. If you need a later return, request an extension once the rental is confirmed (see Extending or cancelling). For anything else, contact the rental company.
Still need help?
For questions about a specific rental, contact the rental company shown on your booking. For anything about Sewalah, payments or refunds, email us or report a problem from your account.