Pick-up and return
What to bring, the condition check, and returning the car.
Before pick-up
About a day before, you get a reminder email with the time, place and the company's phone number. Your booking page shows the directions too.
Bring the original MyKad or passport and driving licence you uploaded. The company checks them against your application before handing over the car.
At pick-up (handover)
- The company checks your identity and licence.
- You inspect the car together: mileage, fuel or battery level, outside and inside condition, existing damage and accessories such as the spare tyre or Touch 'n Go card.
- The company records this with photos, and you confirm the record by giving your name.
Take your own photos of the car too, especially any scratches or dents. If you disagree with anything on the record, say so before you confirm; it is noted as an exception.
During the rental
- Follow the company's policies on fuel, smoking, pets and travel limits.
- For an accident, damage or breakdown, call the rental company straight away and make a police report where required.
- In an emergency, call 999. Sewalah messages do not replace emergency services or roadside assistance.
- Running late? Call the company, or request an extension from your booking.
Returning the car
- Return it on time, at the agreed place, with the agreed fuel level.
- The company inspects it with you again and records the mileage, fuel and condition.
- Your booking shows Returned. The company then settles your deposit.
A few hours after return, we email you to ask how the rental went. See Rating a rental company.
Still need help?
For questions about a specific rental, contact the rental company shown on your booking. For anything about Sewalah, payments or refunds, email us or report a problem from your account.