Booking a car, step by step

Booking takes three steps. Your progress is saved, so you can stop and continue later from My bookings.

Step 1: Details and documents

1. Check the driver's details: full name, date of birth, driving licence number and expiry date. The driver must be at least 18 with a valid licence. Some companies require more; check their policies.
2. If the car is being delivered or collected, enter the street address within the postcode you searched.
3. Upload your documents for this rental:
   • Malaysian: MyKad front, MyKad back and driving licence front.
   • Foreign visitor: passport identity page and driving licence front.

Use JPEG, PNG or PDF files up to 8 MB each. Take the photo in good light with all four corners visible and no glare. Blurry photos are the most common reason a company asks for changes.

Step 2: Policies and signature

1. Read each of the company's rental policies and tick it to accept. Every required policy starts unticked for each new rental.
2. Read the rental agreement. Select Read the full agreement to see all of it.
3. Draw your signature with your finger, a stylus or a mouse, confirm that you adopt it, and select Sign and continue.

Step 3: Review and pay

1. Check the summary: car, dates, locations, price breakdown and deposit.
2. Have a voucher? Enter the code under Apply voucher. One voucher per rental; it reduces the rental charge, not the deposit. Applying or removing a voucher changes the amount, so you will be asked to sign again.
3. Select Pay and submit and pay by FPX online banking. The car is held for you for 10 minutes while you pay.

You will get a Payment received email with your receipt. Your request now shows Paid - awaiting review. See After you pay.

If something goes wrong

• "This car was just reserved by someone else": another customer paid first. Your application is saved; choose other dates or another car.
• "The price changed": your price quote is valid for 60 minutes. If it expired, check the new amount and sign again.
• "Your payment has not been confirmed": check your booking status and your bank account before trying again. If money left your account, do not pay again; the payment is matched automatically, or contact us.
• "We are confirming your payment": the bank is still processing. Do not pay again; refresh the page in a minute.