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Extending or cancelling

Ask for more time, or request a cancellation.

Extending your rental

You can ask for a later return time on a confirmed or active rental.

  1. Open your booking and find Need more time?
  2. Choose the new return date and time and select Request extension.
  3. Sewalah checks that the car is free and calculates the extra charge. The car is held for you while you pay.
  4. Pay the extra amount. Your new return time applies only after payment.
Until the extension is paid, your original return time still applies. If the car is booked by someone else after you, the extension may not be possible; return the car on time or call the company.

Cancelling

Each rental company sets its own cancellation rules, which you accepted when you applied. You can read them again on the company's Rental policies page.

  1. Open your booking and select Request cancellation.
  2. Tell us why, and send the request. It goes to the rental company and Sewalah support.
  3. The request is reviewed against the company's cancellation policy. You are told the outcome and any amount refunded.

Nothing is charged or refunded automatically when you send a request. If a refund is due, it is paid by bank transfer. If the company cannot provide the car it confirmed, you get a full refund.

Before your rental is approved

If your request is still Paid - awaiting review and you no longer need the car, send a cancellation request the same way. If the company declines or does not review it in time, you get a full refund anyway.

Still need help?

For questions about a specific rental, contact the rental company shown on your booking. For anything about Sewalah, payments or refunds, email us or report a problem from your account.

Email [email protected]