Sewalah guide for renters

Help centre

Everything about finding a car, booking, pick-up, deposits and refunds on Sewalah.

Getting started

How Sewalah works Who provides the car, how booking works and what each status means. Creating your account Sign up, confirm your email, sign in with Google and keep your account secure. Finding a car Search by place and time, compare cars, and check prices, deposits and locations.

Booking

Booking a car, step by step Your details, documents, rental policies, signature and payment. After you pay: review and confirmation How the company reviews your request and what happens next. Extending or cancelling Ask for more time, or request a cancellation.

Your rental

Pick-up and return What to bring, the condition check, and returning the car. Deposits and refunds How deposits, deductions and refunds work, and how long they take. Rating a rental company Leave or update a review after your rental.

Account and safety

Vouchers and inviting friends Use a discount code and earn rewards for invites. Problems, reports and safety What to do if something goes wrong, and how to report a company. Your documents and privacy Who sees your documents, and when they are deleted.

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Quick answers

Who provides the car?

Each car is provided by the independent rental company named on the car page. Sewalah provides the booking platform, payments and records.

Is my rental confirmed when I pay?

No. After payment your request shows Paid - awaiting review and the car is held for you. The rental company checks your documents and has 12 hours to decide. Your rental is confirmed only after approval.

What if my request is declined or not reviewed in time?

You get a full refund of everything you paid, including the deposit. Refunds are paid by bank transfer within 7 working days; we contact you to confirm your bank account.

Why do I upload my documents for every rental?

Each rental company checks your current MyKad or passport and driving licence for every new rental. Documents from earlier rentals are not reused, and they are deleted 90 days after the rental ends.

When do I get my deposit back?

After you return the car, the company checks it and settles the deposit. Any deduction needs a reason. The rest is paid back to you by bank transfer within 7 working days.

How old do I need to be?

At least 18, with a valid driving licence. Some rental companies set a higher age or more driving experience in their own policies, shown before you pay.

Still need help?

For questions about a specific rental, contact the rental company shown on your booking. For anything about Sewalah, payments or refunds, email us or report a problem from your account.

Email [email protected]